Unified communication is a very popular topic at present. It is a new communication mode which converges computer technology and traditional communication technology together, that is, it converges computer network and traditional communication on one network platform to apply telephone, fax, data delivery, audio/video conference, call center, and instant messaging, etc. People can freely communicate to get data, picture, and voice at any time and any place via any device and any network. That means, unified communication integrates all the information types together to provide people with free selection and efficiency improving.

Currently, unified communication is mainly used in those fields：

1. Multimedia Call Center

Different from traditional call center, the agent of multimedia call center supports telephone, Internet, mobile user and other visiting customers, and supports to switch over among multiple services.

Multimedia call center integrates telephone communication, Internet, data, voice, picture, etc to fast understand the user background and history record. It also support fast service processing and data analysis.

2. Network video conference.

With network video conference, enterprises or people can hold “face-to-face” net meetings; the distance is no longer the problem. This highly improves the communication efficiency. The work efficiency, decision making speed and action speed for customer are all highly improved.

3. Instant messaging

Instant messaging is the real-time communication based on Internet. Users can transmit words, data, picture, voice, video, SMS to other users through Internet. And it supports multiple users dialog, bulk file, offline transmission, telephone conference, etc. Instant messaging is becoming the working platform.

4. Distance learning

Employees or partners or customers can learn, train, investigate and communicate online based on the instant messaging platform. This highly reduces enterprises’ training fee, and enhance the training frequency.

As the leading manufacturer of multimedia industry, DONJIN is always dedicated to researching the marketing trend and customer requirements to offer the best products. DONJIN Keygoe is a very good choice for unified communication platform, its characteristics gained many interests from system integrators and operators.

Keygoe is composed by several independently distributed common signal processing modules, it is a fully-functional communication switching and media processing device.

High Integration

Keygoe is a highly integrated product. Every common signal processing board adopts high-performance DSP chips, plus external communication interface circuit, exchange circuit and other external interface circuit to carry out al real-time audio/video media signal processing, signaling processing and data communication processing. Every board contains voice, conference, fax, VoIP, video, etc to provide users with every resource they need. Users can deploy all functions very easily.

Easy Development

The API of Keygoe is simple; it is called “easy API”. Keygoe can support multiple development environments and support both windows and Linux. Users can easily develop the needed program based on Keygoe. Meanwhile, many middleware partners of DONJIN has integrated their middleware in Keygoe, this provides new choices for users, and helps to improve the programming efficiency.

High Reliability

Keygoe adopts embedded micro system which is very stable by abandoning the computer bus structure and clearing up the bottle neck of performance. TCP/IP communication assures the high-efficiency and stable system data transmission. Distributed structure avoids system single node failure, and is easy to build high usable system.

Smooth Expansion

Module supports linear stacking to 30,000 sets large-scale and non-blocking optical exchange system. Expansion just requires adding corresponding module and it supports dynamically installing and uninstalling. It is very easy to carry out system dynamic expansion and switch.

Unified communication is a very big market all over the worldwide and still growing. DONJIN is always following the market trend to research the latest and best product.