Mr. Zhang is the sales manager of a business enterprise, and majority part of his time is spent on communicating with his clients, in addition to handling business orders and other business affairs. After the business enterprise Mr. Zhang works for ordered a service package from the provincial telecom company, his work efficiency has been improved quite a lot. Now, no matter where he has gone, his clients can access him through a unique telephone number, also he can answer them through alternative ways according to the situation, such as through a desktop phone, mobile phone or smart phone; also, he is able to receive and send contract or order, though no fax machine available around him; in addition, he can participate in a meeting with his clients and colleagues. As concluded with his words, “Everything is so convenient since we purchased this service package”.

Furthermore, Yessoe also benefits enterprises in cost saving. For a prolong period, service upgrading and new service uploading always bring considerably sever adverse impacts on business continuance, and traditional service platforms will pay more to main the continuance of services. Differently, with Yessoe telecom- level high availability, horizontal infrastructure system layers and service oriented flow system structure, Yessoe technique minimizes the cost on service upgrading and uploading, and further maintain service sustainable operation at low cost.

Telecom service users nowadays no longer satisfy the basic voice call and simple information access functions, instead their demands are approaching comprehensive. Enterpriseusers urgently need comprehensive communication management, service management and customer relationship management for achieving business constant and sustainable growth. This demand further requires telecom service providers to package their existing services in more flexible way and provide customers with integrated service solutions through billing and service support measures. However, the traditional telecom service building mode has some difficulties to solve this issue. There are two reasons in this regard: i) services are independent each other organized in vertical structure, and ii) the traditional CTI technology bottleneck problem.

Yessoe technology developed by Shenzhen Donjin Communication Technology Co., Ltd. is just this kind of technology as a service platform capable to satisfy the customers’ new demand. Yessoe is the multimedia information communication platform technology integrated with communication control, media control and service control.

Yessoe technology advantage first lie in its efficiency of media processing, where common signal processing unit is responsible for all high-performance operations relating to media, including not only record/play, conference, fax and sound recording etc. media resources but also signaling, video and IP and other resources. One common signal processing unit is able to integrate all multimedia resources through a configuration management tool, it has strong system process ability and is able to realize full around functional processing through only on access-in. secondly, Yessoe is natured of convergence infrastructure, where its signal processing unit removes the traditional computer bus line in transmission and control by using standard TCP/IP protocol, this not only realizes distributed TDM (time differential multiplex) + IP convergence infrastructure but also enlarge the transmission bandwidth of media data. In addition, Yessoe is able to define, configure and manage media resources together with management over service flow, so as to form a high availability and distributed infrastructure.

Donjin Tech has, based on Yessoe technique, developed different brands specially for three markets namely of telecom operation, call center and enterprise communication together with release of appropriate products; in which Keygoe series multimedia central office is designed as a service platform specially for telecom service operation.

Keygoe series multimedia central office based telecom service platform broke the traditional vertical and closed service structure, and its horizontal open infrastructure can realize a true convergence of multiple services on a single platform.

From service operators’ point of view, firstly, Yessoe based service platform is able to provide clients with packaged service. With multi-application integration, the service platform realizes open service, package provision and service sharing for the convenience to package the services and prepare new services for sales together with uniformed subscriber management, authentication, billing and pricing, etc. Secondly, it is able to provide uniformed services to clients, which is an critical factor to win customers’ loyalty, in particularly in the industries of finance, insurance, securities, airline and logistics.

The critical technology doing a favor to Mr. Zhang is the new-type CTI (computer – telephone integration) service which can package the original distributed traditional telecom service). With this service, users will benefit from the advantages made from one interface multiple communication resources.